We offer returns for most new, unused items within 30 days of shipment.
Returns & Exchanges
ShopNM Return Policy
Change your mind? Need a different size or color? As long as the item(s) was purchased directly from ShopNMStore.com and is unworn and unwashed, with the original tags still attached, you may return it. New, unused items can be returned within 30 days of shipment for a refund.
Refunds will be issued to the original form of payment. Shipping and handling charges are not refundable. You will be responsible for the return shipping cost. Items that are damaged may be denied a refund.
ShopNM does not offer exchanges. If you want to exchange an item for a different color, size, or style, please return the items you originally ordered and place a new order.
Returns must be initiated using the button below; items purchased online cannot be returned in-store at Northwestern Memorial Hospital.
30-Day Return Policy
Most new, unused items can be returned for a refund within 30 days of shipment.
Fast & Convenient
Returns are promptly credited to the original form of payment.
Customer satisfaction is our #1 goal! We'll make sure you're happy with your purchase, and we'll correct any issues that may arise.
Questions or Concerns?
Please contact us with any questions, concerns, or comments. You can also consult our Frequently Asked Questions for answers to common questions.