Returns & Exchanges

We offer returns for most new, unused items within 30 days of shipment.

ShopNM Return Policy

Change your mind? Need a different size or color? As long as the item(s) was purchased directly from and is unworn and unwashed, with the original tags still attached, you may return it. New, unused items can be returned within 30 days of shipment for a refund.

Refunds will be issued to the original form of payment. Shipping and handling charges are not refundable. You will be responsible for the return shipping cost. Items that are damaged may be denied a refund.

ShopNM does not offer exchanges. If you want to exchange an item for a different color, size, or style, please return the items you originally ordered and place a new order.

Returns must be initiated using the button below; items purchased online cannot be returned in-store at Northwestern Memorial Hospital.

ShopNM is not responsible for any lost or stolen packages.  We recommend making sure you that someone will be home at the time your shipment is delivered.  If no one will be home, you can sign up for FedEx Delivery Manager and request that your package be redirected to a nearby retail location for pickup.  FedEx Delivery Manager also allows you to put a temporary hold on your packages, in the event you're going on vacation or traveling for business and won't be home for an extended period of time.


30-Day Return Policy

Most new, unused items can be returned for a refund within 30 days of shipment.

Fast & Convenient

Returns are promptly credited to the original form of payment.

Satisfaction Guaranteed

Customer satisfaction is our #1 goal! We'll make sure you're happy with your purchase, and we'll correct any issues that may arise.

Questions or Concerns?

Please contact us with any questions, concerns, or comments. You can also consult our Frequently Asked Questions for answers to common questions.

Delivery Options
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In-Hospital Delivery
251 E Huron St
Chicago, IL 60611
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Ship to a Home or Business
251 E Huron St
Chicago, IL 60611
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