Find answers to our most commonly asked questions below.
Frequently Asked Questions
Important Note for NM Employees:
Garments sold at brand stores are not permitted to be worn as part of the clinical uniform and are intended for personal use. Employees must continue to wear provided uniforms only from the online NM Apparel Webstore for patient-facing roles in the program. Items from the NM Apparel Program will not be available at brand stores. Go to the NM Apparel Program NMI page for more information.
Orders & Merchandise
Do you have a minimum order requirement?
ShopNM has a minimum order amount of just $15.00. The minimum order amount excludes any sales tax.
Is your website secure?
Our website is safe and secure to order from. We use TLS encryption to secure all customer and order data. If a website is secured with TLS encryption, your web browser will display a lock icon in the address bar, like so:
During checkout, you have the option to submit your order as a guest or create an account. In the event you create an account and save your credit card, we will never store the credit card details on our server. Instead, credit card details are securely stored with our payment processor.
What payment methods do you accept?
We accept all major credit cards and debit cards, including Visa, Mastercard, Discover, and American Express.
I'm an NM employee. Are brand store clothing items allowed to be worn as a clinical uniform?
Garments sold at brand stores are not permitted to be worn as part of the clinical uniform and are intended for personal use. Employees must continue to wear provided uniforms only from the online NM Apparel Webstore for patient-facing roles in the program. Items from the NM Apparel Program will not be available at brand stores. Go to the NM Apparel Program NMI page for more information.
Returns & Exchanges
What is your return policy?
Unworn, unwashed items can be returned within 30 days of shipment for a refund. Please review our complete Return Policy for more information.
Can I return an item for store credit?
At this time, we can only refund your order to your original payment method. If you'd like to order another item, please place a new order. Review our complete Return Policy for more information.
Can I exchange an item?
At this time, we do not offer exchanges. If you'd like to order another item, please place a new order. Review our complete Return Policy for more information.
How quickly are refunds issued?
Refunds are submitted immediately to our payment processor once we've received and inspected the returned merchandise. The time it takes for the refund to hit your credit or debit card depends on your bank; typically, refunds take 3-7 days to process.